What happens to my order history when I delete my ASOS account?

All order history, receipts, and purchase records are permanently deleted when you close your account. This includes tracking information and proof of purchase needed for returns. ASOS offers 28-day returns, so ensure all returns are completed before deletion.

Can I still return items after deleting my account?

It's difficult to process returns through the standard ASOS system without an account. While ASOS may accept returns with proof of purchase, the automated return process requires account access. Complete all returns before requesting deletion to avoid issues.

Will I lose my ASOS Premier subscription?

Yes. Active ASOS Premier subscriptions are immediately canceled when you delete your account, typically without prorated refund. Cancel Premier separately before deletion if you want to ensure the subscription runs its full term.

How long does it take to delete my ASOS account?

After contacting customer care, you'll typically receive a confirmation email within 24-48 hours. Complete account deletion usually takes 7-14 days. ASOS is subject to GDPR requirements for timely data deletion.

Can I reactivate my ASOS account after deletion?

No. Once deleted, your account cannot be reactivated. However, you can create a new ASOS account using the same email address. You'll start fresh with no order history, saved items, size preferences, or student verification from your previous account.

What happens to my saved size preferences?

All saved size preferences, Fit Assistant recommendations, and brand-specific sizing data are permanently deleted. ASOS uses this data to help you find the right size across different brands. If you create a new account, you'll need to rebuild this information.

Will my student discount verification be lost?

Yes. Student verification status is tied to your account and cannot be transferred. If you create a new account, you'll need to re-verify your student status through Student Beans or UNiDAYS to receive the discount again.

How to Delete Your ASOS Account - Step-by-Step Guide (2025)

Written & Verified By

Delete.Directory Content Team

Our team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.

This guide helps you permanently delete your ASOS account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.

How We Verified This Guide

Methodology: Hands-on testing with live accounts

Quick Information

Time Required

5 minutes

Difficulty

easy

Steps

5 steps

Official Resources

Official ASOS Customer Care - Contact Us

Official deletion guide from ASOS

Additional Resources

[1]

ASOS Privacy & Cookies Policy

Official privacy policy explaining data handling and deletion rights under GDPR

[2]

ASOS Your Data Rights

Information about your rights to access, correct, and delete personal data

[3]

ASOS Terms & Conditions

Legal terms regarding account usage and closure

Step-by-Step Guide

Review Active Orders and Returns

Before deleting your account, check 'My Orders' to ensure all deliveries are complete and any returns or exchanges are processed. While you can delete with pending orders, it's recommended to wait for all transactions to complete to avoid issues.

Tips

•Save order confirmations for items you may need to return
•Download receipts for expensive clothing purchases
•Check status of any items marked for return

Warnings

•Order history will be permanently deleted after account removal

Use ASOS Premier Benefits or Credits

If you have an active ASOS Premier subscription, consider canceling it separately or using remaining benefits. Check for any voucher codes, student discounts, or store credits that will be lost upon deletion.

Tips

•Cancel ASOS Premier subscription before account deletion
•Use any promotional codes or student discount benefits
•Check for ASOS credit or gift card balances

Warnings

•ASOS Premier subscription and any credits will be forfeited

Remove Payment Methods and Personal Data

Navigate to 'My Account' > 'Payment & Delivery' and delete all saved credit cards and addresses. This ensures minimal personal data remains before deletion.

Tips

•Delete all saved payment methods
•Remove shipping and billing addresses
•Clear saved size preferences if desired

Warnings

•Any unused gift vouchers will be lost

Contact ASOS Customer Care

ASOS requires you to contact customer care to delete your account. Use the live chat feature (fastest option) or submit a request through the contact form. Clearly state you want to permanently delete your account and all associated data.

Tips

•Live chat is typically the fastest deletion method
•Mention GDPR rights if you're in the EU/UK for faster processing
•Request confirmation email after deletion is complete
•Customer care typically responds within 24-48 hours via email

Warnings

•Account deletion is permanent and cannot be reversed

Confirm Deletion Request

The customer care team will verify your identity and process the deletion request. They may send a confirmation email asking you to verify the deletion. Respond to confirm, and you'll receive final confirmation once the account is deleted (typically within 7-14 days).

Tips

•Check your email for deletion confirmation request
•Respond promptly to verification emails
•Save the confirmation email for your records
•Verify you can no longer log in after deletion is confirmed

Warnings

•All data including order history and saved items will be permanently deleted
•You can create a new account later with the same email address

Important Warnings

Order History Permanently Deleted

When you delete your ASOS account, all order history, receipts, and purchase records are permanently removed. This includes proof of purchase needed for returns (ASOS has a generous return policy), warranty claims, and tracking information. Save important order details before deletion.

Cannot Process Returns After Deletion

If you delete your account while items are eligible for return, you won't be able to process returns through the standard ASOS system. Order lookup and return tracking requires an active account. Complete all returns before deletion to avoid complications.

ASOS Premier Subscription Lost

If you have an active ASOS Premier subscription (offering unlimited next-day or nominated-day delivery), it will be immediately canceled without prorated refund when you delete your account. You'll lose any remaining subscription time you've paid for.

Saved Items and Wish Lists Deleted

All saved items, wish lists, and favorited products are permanently deleted. If you've curated collections of clothing or tracked items waiting for sales, this information cannot be recovered. Screenshot or note items you want to remember.

Size Preferences and Fit Assistant Data Lost

ASOS learns your size preferences across different brands and uses Fit Assistant to recommend sizes. All this personalized fitting data will be deleted. If you create a new account, you'll need to rebuild this information from scratch.

Student Discount and Verification Lost

If you've verified your student status for ASOS student discount, you'll need to re-verify if you create a new account. Your verification status and discount history are not transferable to a new account.

Alternatives to Consider

Unsubscribe From Marketing Only

easy

Keep your account active but unsubscribe from all promotional emails, app notifications, and marketing communications. This reduces contact while preserving order history.

Pros

•Keep complete order history for returns
•Maintain saved size preferences and Fit Assistant data
•Access wish lists and saved items
•Can still use student discount if verified
•Easy to resume shopping when needed

Cons

•Personal data remains on ASOS servers
•Account vulnerable to potential breaches
•Browsing activity continues to be tracked
•Doesn't address core privacy concerns

2 min

Cancel Premier and Remove Payment Methods

easy

Cancel ASOS Premier subscription, delete all payment methods, and keep account for order history only. This eliminates recurring costs and payment data exposure.

Pros

•No subscription costs or stored payment data
•Keep order history for returns and exchanges
•Maintain size preferences and fit data
•Can still access past receipts
•Reduced financial risk from account compromise

Cons

•Personal information still stored
•Activity tracking continues when browsing
•Account data remains on servers
•Partial privacy solution only

5 min

Minimize Account Footprint

medium

Remove payment methods, delete addresses, unsubscribe from emails, and opt out of personalized advertising while keeping the account minimally active.

Pros

•Significantly reduced data footprint
•Still access order history when needed
•Less personalized advertising
•Can reactivate easily if needed
•Maintain account for essential access only

Cons

•Requires ongoing maintenance
•Core account data still retained
•Activity tracked when using site
•Doesn't fully eliminate privacy concerns

15 min

Frequently Asked Questions

No. ASOS requires you to contact customer care via live chat or email to delete your account. There is no self-service deletion option in account settings. This is standard for UK-based companies under GDPR to ensure proper verification and data handling.

References & Citations

[1]
ASOS Privacy & Cookies Policy
Official privacy policy explaining data handling and deletion rights under GDPR
https://www.asos.com/privacy-policy/
[2]
ASOS Your Data Rights
Information about your rights to access, correct, and delete personal data
https://www.asos.com/privacy-policy/#YourRights
[3]
ASOS Terms & Conditions
Legal terms regarding account usage and closure
https://www.asos.com/terms-and-conditions/

All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.

Found incorrect information?

We strive for accuracy. If something's outdated or wrong, let us know.

Report incorrect information

Quick Navigation

Critical Warnings

Order History Permanently Deleted
When you delete your ASOS account, all order history, receipts, and purchase records are permanently...
Cannot Process Returns After Deletion
If you delete your account while items are eligible for return, you won't be able to process returns...
ASOS Premier Subscription Lost
If you have an active ASOS Premier subscription (offering unlimited next-day or nominated-day delive...

Last Updated

November 8, 2025

ASOS Account Deletion

How We Verified This Guide

Quick Information

Official Resources

Additional Resources

Step-by-Step Guide

Review Active Orders and Returns

Use ASOS Premier Benefits or Credits

Remove Payment Methods and Personal Data

Contact ASOS Customer Care

Confirm Deletion Request

Important Warnings

Order History Permanently Deleted

Cannot Process Returns After Deletion

ASOS Premier Subscription Lost

Saved Items and Wish Lists Deleted

Size Preferences and Fit Assistant Data Lost

Student Discount and Verification Lost

Alternatives to Consider

Unsubscribe From Marketing Only

Cancel Premier and Remove Payment Methods

Minimize Account Footprint

Frequently Asked Questions

References & Citations

Found incorrect information?

Quick Navigation

Critical Warnings

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