Written & Verified By
Delete.Directory Content TeamOur team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.
This guide helps you permanently delete your BetterHelp account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
10 minutes
Difficulty
medium
Steps
5 steps
Official Resources
Official deletion guide from BetterHelp
Additional Resources
Official privacy policy explaining data handling
Legal terms regarding account closure
Information about health data protection
Step-by-Step Guide
Cancel your subscription
Log into BetterHelp, go to your account settings, and cancel your subscription. This stops future billing but doesn't delete your account.
Tips
- •Cancel at least 24 hours before your next billing date
- •Save your cancellation confirmation
- •Resolve any payment disputes before proceeding
Warnings
- •Active subscriptions must be cancelled before account deletion
Download your therapy records
Before deletion, download any therapy records, journal entries, or conversations you want to keep. Go to your account settings and look for data export or download options.
Tips
- •Save important conversations with your therapist
- •Download journal entries if you've used that feature
- •Make copies of any worksheets or resources
Contact customer support
BetterHelp typically requires you to contact customer support to delete your account. Use the in-app messaging, email them at contact@betterhelp.com, or use the contact form on their website to request account deletion.
Tips
- •Clearly state you want permanent account deletion
- •Include your account email address
- •Request confirmation once deletion is complete
Provide verification and confirm
Customer support may ask you to verify your identity and confirm your deletion request. Respond to their inquiries and explicitly confirm you want permanent deletion of your account and therapy records.
Tips
- •Be prepared to answer security questions
- •Clearly state your intentions
- •Ask about data retention policies
Warnings
- •BetterHelp may retain some records for legal compliance
Await confirmation
After submitting your deletion request, wait for confirmation from BetterHelp. This process typically takes 24-72 hours. You should receive an email confirming your account has been deleted.
Tips
- •Check your email regularly
- •Save the confirmation email
- •Follow up if you don't hear back within 72 hours
Important Warnings
Sensitive health information
Legal data retention
Must contact support for deletion
Subscription must be cancelled first
Processing time
No access to therapist after deletion
Alternatives to Consider
Cancel subscription but keep account
Cancel your paid subscription while maintaining access to your therapy records and account history.
Pros
- •Preserves therapy records and conversations
- •Can reactivate service easily if needed
- •Maintains continuity if you return
Cons
- •Sensitive data remains on BetterHelp servers
- •Account still exists
- •May still receive communications
Request data deletion only
Ask BetterHelp to delete your therapy conversations and records while keeping minimal account information.
Pros
- •Removes sensitive therapy content
- •May address privacy concerns
- •Can potentially reactivate later
Cons
- •May not be fully supported
- •Some data likely retained for compliance
- •Account structure remains
Switch to alternative therapy platforms
Download your records, cancel BetterHelp, and switch to an alternative online therapy platform with different privacy practices.
Pros
- •Can choose platform with better privacy
- •Maintains therapy continuity with new provider
- •May find better pricing or therapist match
Cons
- •Need to find new therapist
- •Time to establish new therapeutic relationship
- •Transition period between services
Frequently Asked Questions
No, BetterHelp requires you to contact customer support to delete your account. There's no self-service deletion option in your account settings.
References & Citations
- [1]BetterHelp Privacy Policy
Official privacy policy explaining data handling
https://www.betterhelp.com/privacy/
- [2]
- [3]BetterHelp HIPAA Compliance
Information about health data protection
https://www.betterhelp.com/hipaa/
All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.
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Critical Warnings
Sensitive health information
BetterHelp contains sensitive mental health information, therapy records, and personal communication...
Legal data retention
As a healthcare provider, BetterHelp may be required to retain certain therapy records for legal and...
Must contact support for deletion
BetterHelp doesn't offer self-service account deletion. You must contact customer support directly t...
Last Updated
November 8, 2025