Written & Verified By
Delete.Directory Content TeamOur team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.
This guide helps you permanently delete your Crypto.com account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
10 minutes
Difficulty
medium
Steps
8 steps
Official Resources
Official deletion guide from Crypto.com
Additional Resources
Official guide for closing Crypto.com accounts
Information about Crypto Card features and closure
Details about data handling and privacy
Step-by-Step Guide
Deactivate or cancel Crypto Card
If you have a Crypto.com Visa Card, you must deactivate or cancel it before closing your account. Go to Card Settings and select the option to deactivate or cancel your card.
Tips
- •Navigate to Wallet > Cards
- •Select your active card
- •Choose Deactivate or Cancel option
- •Confirm any balance on card
Unlock and withdraw staking positions
If you have cryptocurrency in staking or earn programs, you must unlock and withdraw all positions. Go to Earn/Staking section and unstake all assets.
Tips
- •Navigate to Earn or Staking sections
- •Unlock all locked positions
- •Wait for unlock periods if applicable
- •Withdraw all staked assets
Withdraw all cryptocurrency
Withdraw all cryptocurrency from your Crypto.com account. You must achieve zero balance across all wallets and currencies before account closure.
Tips
- •Check all wallet types
- •Transfer to external wallets
- •Confirm all transactions complete
- •Verify zero balance for all assets
Cancel subscriptions and services
Cancel any active subscriptions like Crypto.com Rewards subscription or premium tier memberships. Go to Account Settings > Subscriptions.
Tips
- •Check Settings > Subscriptions
- •Cancel all active plans
- •Confirm cancellation
- •Check for recurring charges
Disable 2FA and remove security settings
Disable two-factor authentication and remove any additional security settings. Go to Settings > Security and disable all authentication methods.
Tips
- •Save backup codes if needed
- •Remove all 2FA methods
- •Disable biometric security if enabled
- •Remove any trusted devices
Request account closure
Go to Account Settings > Account and select 'Close Account'. Follow the prompts and confirm that you meet all closure requirements including zero balance.
Tips
- •Verify zero balance requirement met
- •Read all closure warnings
- •Confirm your decision
- •Save closure reference number
Confirm closure via email verification
Crypto.com will send a confirmation email. Click the verification link within the specified timeframe to complete the account closure process.
Tips
- •Check email inbox and spam folder
- •Click confirmation link
- •Complete verification within timeframe
- •Save confirmation email
Verify account closure completion
After email confirmation, your account should be closed. Attempt to log in to verify that the account is no longer accessible.
Tips
- •Try logging in to confirm closure
- •Save screenshots of closure confirmation
- •Keep email confirmations for records
- •Monitor for unexpected account activity
Important Warnings
Permanent account deletion
All cryptocurrency must be withdrawn
Crypto Card cancellation required
Tax documentation loss
Email and username unavailability
Alternatives to Consider
Suspend account instead of closing
Some users choose to suspend their account temporarily rather than permanently close it.
Pros
- •Temporary suspension, not permanent
- •Can reactivate if you change your mind
- •Maintains transaction history
- •No permanent data loss
Cons
- •Account still exists on servers
- •Data not actually removed
- •May still have some service costs
- •Not a complete deletion
Keep dormant account with zero balance
Withdraw all assets and cryptocurrency but keep your account open without using it.
Pros
- •Can return anytime without new verification
- •Maintains transaction history
- •No closure process needed
- •Preserves account records
Cons
- •Data remains on Crypto.com servers
- •Account still exists
- •May receive promotional emails
- •Not truly deleted
Transfer crypto to self-custody
Move all cryptocurrency to a hardware wallet (Ledger, Trezor) or software wallet you control.
Pros
- •Full custody and control of your assets
- •Enhanced security and privacy
- •No platform dependence
- •Better long-term asset security
Cons
- •You're responsible for security
- •Network transfer fees
- •Must manage private keys
- •More technical complexity
Frequently Asked Questions
All cryptocurrency must be withdrawn from your Crypto.com account before closure. Any remaining balance will prevent account closure. You must transfer or sell all holdings to achieve zero balance.
References & Citations
- [1]Crypto.com Account Closure
Official guide for closing Crypto.com accounts
https://help.crypto.com/en/articles/4416075-how-do-i-close-my-account
- [2]Crypto.com Card Services
Information about Crypto Card features and closure
https://help.crypto.com/en/articles/2742447-crypto-com-card
- [3]
All citations verified as of 11/10/2025. We regularly review and update all external links to ensure accuracy.
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Last Updated
November 10, 2025