Will I get a refund if I delete my paid account?

No. eHarmony does not provide refunds for unused subscription time when you delete your account. It's best to cancel your subscription and let it expire naturally before deleting your account.

Do I need to cancel my subscription before deleting my account?

Yes. You must cancel your paid subscription separately before deleting your account. If you don't cancel, you may continue to be charged even after your account is deleted.

What happens to my matches and messages?

All your matches, compatibility scores, and message history are permanently deleted. Messages you sent may still appear in your matches' conversation history but will show as from a 'deleted user'.

How long does account deletion take?

Account deletion is typically immediate after you confirm. Your profile becomes inaccessible right away, and your data is permanently removed from eHarmony's systems.

Can I pause my account instead of deleting it?

Yes. eHarmony offers profile hiding or pausing options that allow you to temporarily stop appearing in matches while keeping your account and data intact. This is fully reversible.

What happens to my photos after deletion?

All photos you uploaded to your eHarmony profile are permanently deleted when you delete your account. Make sure to save any photos you want to keep before deletion.

How to Delete Your eHarmony Account - Step-by-Step Guide (2025)

Written & Verified By

Delete.Directory Content Team

Our team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.

This guide helps you permanently delete your eHarmony account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.

How We Verified This Guide

Methodology: Hands-on testing with live accounts

Quick Information

Time Required

10 minutes

Difficulty

medium

Steps

5 steps

Official Resources

Official eHarmony Account Management

Official deletion guide from eHarmony

Additional Resources

[1]

eHarmony Privacy Policy

Official privacy policy explaining data deletion

[2]

eHarmony Terms of Service

Legal terms regarding account closure

[3]

eHarmony Help Center

Support articles including account management

Step-by-Step Guide

Cancel Your Paid Subscription

If you have an active eHarmony subscription, cancel it first. Log in to eHarmony.com, go to Settings > Billing > Subscription, and cancel your subscription. Wait for confirmation before proceeding with deletion.

Tips

•Free account users can skip this step
•Cancel before your next billing date to avoid charges
•Keep cancellation confirmation email
•You won't receive refunds for unused time

Warnings

•Must cancel subscription separately before account deletion

Access Account Settings on Desktop

Log in to eHarmony.com using a web browser (mobile app doesn't support account deletion). Click on your profile picture or the menu icon, then select 'Settings' or 'Account Settings'.

Tips

•Must use desktop or mobile web browser, not the app
•Clear browser cache if you have login issues
•Have your password ready

Navigate to Account Management

In Settings, look for 'Account' or 'Data and Settings' section. Click on 'Close Account', 'Delete Account', or similar option to begin the account closure process.

Tips

•Option may be under 'Privacy' or 'Account Management'
•Read through what will be deleted
•Save any important conversations or matches

Complete Exit Survey

eHarmony will ask why you're leaving through an exit survey. Select your reasons (optional but required to proceed), provide any feedback if desired, and click 'Continue' or 'Next'.

Tips

•Survey helps complete the process faster
•Be honest but brief
•You can skip detailed explanations

Confirm Account Deletion

Review the final confirmation screen explaining what will be deleted. Enter your password to verify, then click 'Close My Account' or 'Delete Account' to permanently remove your eHarmony profile and all data.

Tips

•Read all warnings about data loss
•Confirm subscription is already canceled
•Save confirmation email for your records

Warnings

•Deletion is permanent and cannot be undone

Important Warnings

Permanent Data Loss

All your profile information, matches, messages, photos, and compatibility assessments will be permanently deleted. This cannot be recovered.

Subscription Must Be Canceled First

You must cancel your paid subscription before deleting your account. Failing to cancel may result in continued charges even after account deletion.

Cannot Delete from Mobile App

Account deletion is only available through the website using a web browser. The mobile app does not provide account deletion functionality.

Match History Lost

All your match history, compatibility scores, and relationship questionnaire results will be permanently deleted.

Messages May Remain Visible

While your profile is deleted, messages you sent to matches may still be visible in their conversation history as from a 'deleted user'.

No Refunds for Unused Time

eHarmony does not provide refunds for unused subscription time when you delete your account. Cancel your subscription at the end of your billing cycle.

Alternatives to Consider

Pause or Hide Your Profile

easy

Instead of deleting, pause your account or hide your profile from matches. This keeps your data while stopping new matches.

Pros

•Fully reversible
•All data and matches preserved
•Can unpause when ready

Cons

•Account still exists on eHarmony
•Data remains on their servers
•May still receive emails

3 min

Download Match Data First

medium

Before deleting, manually save or screenshot important conversations and match information.

Pros

•Keep records of important connections
•Can reference later
•Preserve meaningful conversations

Cons

•Manual time-consuming process
•No official data export feature
•Limited data preservation

30 min

Switch to Free Membership

easy

Instead of deleting, downgrade from paid to free membership to avoid charges while keeping your profile.

Pros

•Keep your profile and matches
•No monthly costs
•Can upgrade later if desired

Cons

•Limited features on free tier
•Profile still visible and active
•Data remains on platform

5 min

Frequently Asked Questions

No. eHarmony account deletion is permanent. Once you delete your account, all your profile data, matches, messages, and compatibility assessments are permanently removed and cannot be recovered.

References & Citations

[1]
eHarmony Privacy Policy
Official privacy policy explaining data deletion
https://www.eharmony.com/privacy-policy/
[2]
eHarmony Terms of Service
Legal terms regarding account closure
https://www.eharmony.com/termsandconditions/
[3]
eHarmony Help Center
Support articles including account management
https://www.eharmony.com/help/

All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.

Found incorrect information?

We strive for accuracy. If something's outdated or wrong, let us know.

Report incorrect information

Quick Navigation

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Critical Warnings

Permanent Data Loss
All your profile information, matches, messages, photos, and compatibility assessments will be perma...
Subscription Must Be Canceled First
You must cancel your paid subscription before deleting your account. Failing to cancel may result in...
Cannot Delete from Mobile App
Account deletion is only available through the website using a web browser. The mobile app does not ...

Last Updated

November 8, 2025

eHarmony Account Deletion

How We Verified This Guide

Quick Information

Official Resources

Additional Resources

Step-by-Step Guide

Cancel Your Paid Subscription

Access Account Settings on Desktop

Navigate to Account Management

Complete Exit Survey

Confirm Account Deletion

Important Warnings

Permanent Data Loss

Subscription Must Be Canceled First

Cannot Delete from Mobile App

Match History Lost

Messages May Remain Visible

No Refunds for Unused Time

Alternatives to Consider

Pause or Hide Your Profile

Download Match Data First

Switch to Free Membership

Frequently Asked Questions

References & Citations

Found incorrect information?

Quick Navigation

Related Guides

Critical Warnings

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