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Delete.Directory Content TeamOur team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.
This guide helps you permanently delete your Peloton account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
15 minutes
Difficulty
medium
Steps
5 steps
Official Resources
Official deletion guide from Peloton
Additional Resources
Official privacy policy explaining data deletion
Contact information for member support assistance
Legal terms regarding account closure
Step-by-Step Guide
Cancel your Peloton subscription
Before deleting your account, you must first cancel your All-Access or Digital subscription. Log into your account at onepeloton.com, go to Account Settings > Membership, and cancel your subscription. Wait for the current billing period to end.
Tips
- •You cannot delete your account while an active subscription is running
- •Consider downloading your workout data before cancelling
- •Note your cancellation date for future reference
Warnings
- •You must wait until your subscription fully ends before account deletion
Gather your account information
Collect your Peloton username, email address, and any other account identifiers. You'll need this information when contacting Member Support.
Tips
- •Take screenshots of your profile and workout history if you want records
- •Note any connected devices or hardware serial numbers
- •List any pending orders or warranty information
Contact Peloton Member Support
Peloton requires you to contact Member Support to delete your account. You can reach them via live chat on the website, phone at 1-866-679-9129, or email at support@onepeloton.com. Request account deletion and provide your account details.
Tips
- •Live chat is usually the fastest method during business hours
- •Have your account information ready to verify your identity
- •Be clear that you want permanent account deletion, not just deactivation
Warnings
- •Account deletion cannot be done through the app or website settings
Verify your identity
The Member Support representative will verify your identity by asking for account details such as your email, username, or information about your Peloton hardware. Answer their verification questions to proceed.
Tips
- •Have access to your registered email during the call
- •Be prepared to confirm your billing information if asked
- •The verification process is for your account security
Confirm deletion and await processing
Once Member Support confirms your deletion request, they will process it within 24-48 hours. You should receive a confirmation email when your account is successfully deleted. You will no longer be able to access your workout history, profile, or any Peloton services.
Tips
- •Save the support ticket or reference number
- •Check your email for deletion confirmation
- •If you don't receive confirmation within 48 hours, follow up with support
Warnings
- •This process is permanent and cannot be undone
Important Warnings
Permanent data loss
Subscription must be cancelled first
Must contact Member Support
Hardware access limitations
Connected apps and devices
Processing time
Alternatives to Consider
Pause your membership
Instead of permanent deletion, you can pause your All-Access or Digital membership for up to 3 months, preserving your account and data while stopping billing.
Pros
- •Preserves all your workout history and achievements
- •Can resume at any time within the pause period
- •Maintains your leaderboard position and badges
Cons
- •Limited to 3-month maximum pause period
- •Data remains on Peloton servers
- •May not address privacy concerns
Make your profile private
Keep your account active but change privacy settings to hide your profile, workouts, and activity from other users.
Pros
- •Maintains access to all features and workout history
- •Can still use Peloton equipment and classes
- •Prevents other users from seeing your activity
Cons
- •Account and data still exist on Peloton servers
- •Requires active subscription to use classes
- •Doesn't delete your data
Use Just Ride/Just Run mode
If you own Peloton hardware, you can use Just Ride or Just Run mode without an active account or subscription to continue using your equipment.
Pros
- •Can still use your Peloton hardware without subscription
- •No monthly fees required
- •Basic functionality remains available
Cons
- •Loses access to live and on-demand classes
- •No workout tracking or leaderboard access
- •Limited to basic resistance/speed metrics
Frequently Asked Questions
No, Peloton requires you to contact Member Support directly to delete your account. There is no self-service deletion option available in the app or website settings.
References & Citations
- [1]Peloton Privacy Policy
Official privacy policy explaining data deletion
https://www.onepeloton.com/privacy-policy
- [2]Peloton Member Support
Contact information for member support assistance
https://support.onepeloton.com/hc/en-us/articles/203414784-Member-Support
- [3]Peloton Terms of Service
Legal terms regarding account closure
https://www.onepeloton.com/terms-of-service
All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.
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Critical Warnings
Permanent data loss
All your workout history, achievements, badges, personal records, and profile information will be pe...
Subscription must be cancelled first
You cannot delete your Peloton account while an active subscription is running. You must first cance...
Must contact Member Support
Unlike many platforms, Peloton does not offer self-service account deletion. You must contact Member...
Last Updated
November 8, 2025