What happens to my digital game purchases?

All digital purchases are permanently lost when your account is closed. This includes PS4 games, PS5 games, DLC, season passes, and add-ons. There is no refund and no way to transfer purchases to a new account or different platform.

Will I get my PlayStation Wallet balance refunded?

No. Sony does not refund wallet balances upon account closure. Any remaining funds, including unused gift card balances and promotional credits, are permanently forfeited. Spend all wallet funds before requesting account deletion.

What happens to my trophies?

All trophies are permanently deleted, including Bronze, Silver, Gold, and Platinum trophies. Your trophy level, rarity statistics, and achievement history are completely erased. There is no way to export or transfer trophies to another account.

Can I use my email or Online ID on a new account?

Your email address becomes available for a new PSN account immediately after deletion. However, your Online ID may or may not become available - Sony's policy on this is unclear and varies by region.

What happens to PlayStation Plus games I claimed?

All games claimed through PlayStation Plus monthly offerings become immediately inaccessible upon account deletion. This includes the PS Plus Collection on PS5. There is no way to keep these games without maintaining your PSN account.

Will my game saves be deleted?

Yes. All cloud saves stored through PlayStation Plus are permanently deleted. Local saves on your console remain unless you delete them, but they're tied to your PSN ID and may not be usable. Backup important saves to USB before deletion.

How long does the deletion process take?

Once PlayStation Support confirms your deletion request, the account is typically closed immediately or within 24-48 hours. However, wait times to reach support can vary from minutes to hours depending on demand.

How to Delete Your PlayStation Network Account - Step-by-Step Guide (2025)

Written & Verified By

Delete.Directory Content Team

Our team of privacy advocates and gaming industry professionals verify every deletion process through hands-on testing.

This guide helps you permanently delete your PlayStation Network account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.

How We Verified This Guide

Methodology: Hands-on testing with live accounts

Quick Information

Time Required

30 minutes

Difficulty

hard

Steps

5 steps

Official Resources

PlayStation Support - Close Your PSN Account

Official deletion guide from PlayStation Network

Additional Resources

[1]

PlayStation Privacy Policy

Official privacy policy detailing data handling and user rights

[2]

Cancel PlayStation Plus Subscription

Guide to canceling PS Plus before account deletion

[3]

PlayStation Wallet and Refunds

Understanding wallet balance and refund policies

Step-by-Step Guide

Cancel PlayStation Plus Subscription

Before contacting support, you must cancel any active PlayStation Plus subscription. Log into your PSN account on console or web, go to Settings > Account Management > Account Information > PlayStation Subscriptions, and cancel PS Plus.

Tips

•Subscription remains active until the end of the billing period
•Cancel auto-renewal to prevent charges during deletion process

Warnings

•You cannot delete your account with an active PS Plus subscription
•Turn off auto-renew at least 24 hours before billing date

Spend or Forfeit Wallet Balance

Sony does not refund PlayStation wallet balances. You must either spend your remaining wallet funds on games/content or forfeit them. Check your wallet balance in Account Management.

Tips

•Purchase games or add-ons you want before deletion
•Gift cards cannot be transferred or refunded

Warnings

•All wallet balance is permanently lost upon account deletion
•No refunds or transfers of remaining funds

Backup Game Saves to Cloud or USB

Download any important game saves to a USB drive or ensure they're backed up to PlayStation Plus cloud storage. Once your account is deleted, you'll lose access to all cloud saves.

Tips

•Check Settings > Application Saved Data Management
•Some games have server-side saves that may transfer

Contact PlayStation Support

PlayStation requires you to contact customer support to delete your account. Visit the PlayStation Support website and initiate a live chat or phone call. Request account closure and provide your sign-in ID.

Tips

•Have your email address and Online ID ready
•Support hours are typically 8am-8pm PST
•Live chat is usually faster than phone support

Warnings

•Self-service account deletion is not available
•Support may ask security questions to verify identity

Confirm Account Closure with Support Agent

The support agent will verify your identity and confirm you understand the consequences. They'll process your account closure request. Deletion is typically immediate once confirmed.

Warnings

•All digital purchases, games, and DLC are permanently lost
•Your Online ID may become available to others
•Trophies and friend connections are permanently deleted

Important Warnings

All Digital Purchases Permanently Lost

When you close your PlayStation Network account, you lose permanent access to all digitally purchased games, DLC, add-ons, and PlayStation Store content. This includes PS4 and PS5 games. There is no way to recover or transfer these purchases to a new account.

Must Contact Support - No Self-Service Deletion

Unlike most platforms, PlayStation does not allow self-service account deletion. You MUST contact PlayStation Support via live chat or phone. This can involve wait times and verification questions. Deletion cannot be done through the website or console settings alone.

Wallet Balance Forfeited Without Refund

Sony does not refund PlayStation Wallet balances upon account closure. Any remaining funds in your wallet are permanently forfeited. This includes unused gift card balances and promotional credits. Spend all funds before requesting deletion.

All Trophies and Achievements Deleted

Your entire trophy collection, including Platinum trophies, achievement progress, and gaming history are permanently deleted. Trophy level and rarity statistics are lost forever. There is no way to export or transfer trophies to a new account.

PlayStation Plus Free Games Lost Immediately

All games claimed through PlayStation Plus monthly offerings become immediately inaccessible. Even if you have PS Plus active, you lose access to the entire library of claimed games. This includes games from PS Plus Collection on PS5.

Cloud Saves and Friends List Deleted

All PlayStation Plus cloud saves are permanently deleted. Your friends list, messages, and community connections are removed. Friends will see your account as non-existent. Backup important saves to USB before deletion.

Alternatives to Consider

Keep Account Inactive Without Deletion

easy

Instead of permanent deletion, simply cancel PlayStation Plus and stop using your account. This preserves your game library, purchases, and trophies while addressing subscription concerns.

Pros

•Keep all digital purchases and game library
•Preserve trophy collection and achievements
•Can return anytime without losing progress
•Maintain access for exclusive PlayStation content

Cons

•Account data remains on Sony's servers
•Email address stays associated with PSN
•May still receive promotional emails
•Doesn't address privacy concerns fully

5 min

Remove Payment Methods and Personal Information

easy

Instead of deleting your account, remove all payment methods, personal information, and set privacy settings to maximum. This minimizes data exposure while keeping your purchases.

Pros

•Protect financial information from breaches
•Keep access to purchased games
•Maintain trophy collection
•No risk of accidental permanent loss

Cons

•Account still exists on PSN
•Some personal data remains in Sony systems
•Online ID stays visible to others
•Doesn't fully address privacy concerns

10 min

Download Your PlayStation Data

medium

Request a copy of your PlayStation data before account closure. This includes purchase history, trophy data, and account information for your personal records under GDPR/CCPA rights.

Pros

•Keep records of all purchases and transactions
•Archive trophy collection and gaming history
•Required for consumer protection documentation
•Free service as required by privacy laws

Cons

•Takes up to 30 days to receive data
•Doesn't preserve actual games or saves
•Must request separately through support
•Data format may not be user-friendly

15 min

Frequently Asked Questions

No. PlayStation requires you to contact customer support via live chat or phone to close your account. There is no self-service deletion option on the website or console. This is Sony's official policy for account security.

References & Citations

[1]
PlayStation Privacy Policy
Official privacy policy detailing data handling and user rights
https://www.playstation.com/en-us/legal/privacy-policy/
[2]
Cancel PlayStation Plus Subscription
Guide to canceling PS Plus before account deletion
https://www.playstation.com/en-us/support/subscriptions/cancel-playstation-plus/
[3]
PlayStation Wallet and Refunds
Understanding wallet balance and refund policies
https://www.playstation.com/en-us/support/store/ps-store-refund-request/

All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.

Found incorrect information?

We strive for accuracy. If something's outdated or wrong, let us know.

Report incorrect information

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Critical Warnings

All Digital Purchases Permanently Lost
When you close your PlayStation Network account, you lose permanent access to all digitally purchase...
Must Contact Support - No Self-Service Deletion
Unlike most platforms, PlayStation does not allow self-service account deletion. You MUST contact Pl...
Wallet Balance Forfeited Without Refund
Sony does not refund PlayStation Wallet balances upon account closure. Any remaining funds in your w...

Last Updated

November 8, 2025

PlayStation Network Account Deletion

How We Verified This Guide

Quick Information

Official Resources

Additional Resources

Step-by-Step Guide

Cancel PlayStation Plus Subscription

Spend or Forfeit Wallet Balance

Backup Game Saves to Cloud or USB

Contact PlayStation Support

Confirm Account Closure with Support Agent

Important Warnings

All Digital Purchases Permanently Lost

Must Contact Support - No Self-Service Deletion

Wallet Balance Forfeited Without Refund

All Trophies and Achievements Deleted

PlayStation Plus Free Games Lost Immediately

Cloud Saves and Friends List Deleted

Alternatives to Consider

Keep Account Inactive Without Deletion

Remove Payment Methods and Personal Information

Download Your PlayStation Data

Frequently Asked Questions

References & Citations

Found incorrect information?

Quick Navigation

Related Guides

Critical Warnings

Tags