Written & Verified By
Delete.Directory Content TeamOur team of privacy advocates and former social media employees verify every deletion process through hands-on testing.
This guide helps you permanently delete your Ubisoft Connect account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
15 minutes
Difficulty
medium
Steps
5 steps
Official Resources
Official deletion guide from Ubisoft Connect
Additional Resources
Details about how Ubisoft handles your data and privacy
Official portal for managing your Ubisoft account settings
Step-by-Step Guide
Backup Your Game Progress
Before initiating deletion, ensure all game saves are backed up. Check your cloud saves and consider any in-game progress that may be lost. Download any purchase receipts or transaction history you may need for records.
Tips
- •Take screenshots of your game library and achievements
- •Export any receipts for game purchases
- •Note down your Ubisoft Club units balance if applicable
- •Check if any of your games can be transferred to other platforms
Log in to Ubisoft Account Management
Go to account.ubisoft.com and log in with your Ubisoft Connect credentials. Verify you're accessing the correct account before proceeding.
Tips
- •Use the correct email address associated with your account
- •If you've forgotten your password, reset it before proceeding
- •Enable two-factor authentication if prompted for additional security
Contact Ubisoft Support
Navigate to the Ubisoft Help Center at support.ubisoft.com. Search for 'delete account' or 'close account' to find the support article. Click on 'Contact Us' or 'Submit a Request' to create a support ticket.
Tips
- •Select 'Account Management' as your issue category
- •Clearly state your intention to permanently delete your account
- •Provide your account email and username for verification
- •Be prepared to verify your identity through additional steps
Provide Required Information
Ubisoft support will respond to your ticket requesting verification details. You'll need to confirm your identity by providing account information, answering security questions, or providing proof of ownership.
Warnings
- •Response times vary but typically take 1-5 business days
- •You may need to provide photo ID or payment verification
Confirm Final Deletion
Once support verifies your identity, they will send a final confirmation email outlining what will be deleted. Review this information carefully and reply to confirm your decision to permanently delete your account.
Tips
- •Read all warnings about what will be permanently lost
- •This is your last chance to cancel the deletion process
- •Save a copy of the confirmation email for your records
- •Account deletion is typically processed within 30 days
Important Warnings
Permanent Loss of All Game Purchases
Game Progress and Achievements Deleted
Ubisoft Club Rewards and Units Lost
No Account Recovery Option
Loss of Cross-Platform Progress
Alternatives to Consider
Link Games to Steam
Some Ubisoft games can be purchased and launched through Steam, though they still require Ubisoft Connect to run. This provides an alternative library management option.
Pros
- •Keep all your games in one Steam library
- •Steam's refund policy may be more favorable
- •Easier to manage game installations
- •Steam cloud saves as additional backup
Cons
- •Still requires Ubisoft Connect to be running
- •Not all Ubisoft games are available on Steam
- •May need to repurchase games you already own
- •Double DRM (Steam + Ubisoft Connect)
Use Epic Games Store
Many Ubisoft games are available on Epic Games Store, which offers frequent free game promotions and exclusive deals on Ubisoft titles.
Pros
- •Epic gives away free games regularly including Ubisoft titles
- •Alternative platform for future Ubisoft purchases
- •Still connects to Ubisoft Connect for gameplay
- •Competitive pricing and frequent sales
Cons
- •Still requires Ubisoft Connect to play games
- •Need to repurchase any games you want to keep
- •Smaller community features compared to Steam
- •Cannot transfer existing Ubisoft game library
Play on Console (PlayStation/Xbox)
Purchase and play Ubisoft games on PlayStation or Xbox consoles instead of PC. Console versions don't require Ubisoft Connect launcher.
Pros
- •No need for Ubisoft Connect launcher
- •Console-native experience without PC client
- •Achievement systems through PlayStation/Xbox
- •Simpler game management through console interface
Cons
- •Must repurchase all games for console
- •Cannot transfer PC progress to console (for most games)
- •May still need Ubisoft account for online features
- •Console hardware required
Frequently Asked Questions
No. Once your Ubisoft Connect account is permanently deleted, it cannot be recovered under any circumstances. All game purchases, progress, and account data are permanently lost. Make sure to backup any important information before requesting deletion.
References & Citations
- [1]Ubisoft Privacy Policy
Details about how Ubisoft handles your data and privacy
https://legal.ubi.com/privacypolicy/
- [2]Ubisoft Account Management
Official portal for managing your Ubisoft account settings
https://account.ubisoft.com/
All citations verified as of 11/11/2025. We regularly review and update all external links to ensure accuracy.
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Last Updated
November 11, 2025