Written & Verified By
Delete.Directory Content TeamOur team of privacy advocates and digital rights experts has helped over 100,000 users reclaim control of their online presence. We test every deletion process to ensure accuracy.
This guide helps you permanently delete your Zappos account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
5 minutes
Difficulty
easy
Steps
5 steps
Official Resources
Official deletion guide from Zappos
Additional Resources
Official privacy policy explaining data handling and deletion rights
Customer service resources including account management
Legal terms regarding account closure and data retention
Step-by-Step Guide
Check Order Status and Returns
Before deleting your account, review all orders and ensure any returns or exchanges are completed. Visit 'My Orders' to check the status of recent purchases. While not strictly required, resolving all transactions makes the deletion process smoother.
Tips
- •Save order confirmations for items under warranty
- •Download receipts for expensive shoe purchases
- •Check for any pending VIP rewards or credits
Warnings
- •Order history will be deleted and cannot be recovered
Use or Note VIP Rewards Points
If you're a Zappos VIP member, check your rewards balance. Any unused VIP points or promotional credits will be forfeited when you delete your account. Use them on a final purchase or make note that they'll be lost.
Tips
- •Check VIP status and points balance before deletion
- •Consider using points on a final order if valuable
- •VIP benefits include free expedited shipping and early access
Warnings
- •All VIP rewards and points will be permanently forfeited
Remove Saved Payment Information
Navigate to your account settings and delete all saved credit cards, debit cards, and payment methods. This ensures no payment information remains associated with your account data.
Tips
- •Delete all payment methods for security
- •Remove saved shipping addresses as well
- •Clear any gift card balances if possible
Warnings
- •Unused gift card balances will be forfeited
Contact Zappos Customer Service
Call Zappos customer service at 1-800-927-7671 (available 24/7) and request account deletion. Zappos is known for exceptional customer service and the process is typically quick and friendly. You can also use their live chat feature on the website.
Tips
- •Zappos customer service is available 24/7 by phone
- •Live chat is also available for account deletion requests
- •Representatives are empowered to process deletion immediately
- •Request email confirmation of the deletion
Warnings
- •Account deletion is permanent and cannot be undone
Confirm Deletion and Receive Confirmation
The customer service representative will verify your identity and process your account deletion request. They may ask why you're leaving (optional to answer). Confirm you want permanent deletion and request email confirmation. The process is typically completed immediately.
Tips
- •Ask for written confirmation via email
- •Save the reference number from your call
- •Verify that order history will be deleted
- •Confirm timeline for complete data removal
Warnings
- •All data including order history and saved items will be permanently deleted
- •You can create a new account later but will start from scratch
Important Warnings
Order History Permanently Deleted
VIP Rewards and Points Forfeited
Gift Card Balances Lost
Saved Shoe Sizes and Preferences Lost
Product Reviews Removed
Wish List and Favorites Deleted
Alternatives to Consider
Unsubscribe From Marketing Only
Keep your account active but unsubscribe from all promotional emails and marketing communications. This maintains order history while reducing unwanted contact.
Pros
- •Keep complete order history for returns and warranties
- •Maintain VIP status and rewards points
- •Access saved shoe sizes and fit preferences
- •Can resume shopping easily when needed
- •No promotional emails after unsubscribing
Cons
- •Personal data remains on Zappos servers
- •Account still vulnerable to potential breaches
- •Browsing activity continues to be tracked
- •Doesn't address core privacy concerns
Remove Payment Methods Only
Delete all saved payment information while keeping your account active. This protects against unauthorized purchases while preserving order history and VIP benefits.
Pros
- •No stored payment data at risk
- •Keep order history for warranty claims
- •Maintain VIP rewards and status
- •Access fit preferences and shoe sizes
- •Can still review past purchases
Cons
- •Personal information still stored
- •Account could be compromised
- •Activity tracking continues
- •Partial privacy solution only
Pause Account Activity
Remove payment methods, unsubscribe from emails, and simply stop using the account while keeping it minimally active for order history access only.
Pros
- •Maintain access to past receipts
- •VIP points and status preserved
- •Can reactivate easily if needed
- •Reduced data collection while inactive
- •Order history available for returns
Cons
- •Account data still exists on servers
- •Requires occasional login to prevent deactivation
- •Doesn't eliminate privacy concerns
- •May still receive some account notifications
Frequently Asked Questions
No. Zappos requires you to contact customer service by phone (1-800-927-7671) or live chat to delete your account. There is no self-service deletion option. However, Zappos is known for exceptional 24/7 customer service and the process is quick and friendly.
References & Citations
- [1]Zappos Privacy Policy
Official privacy policy explaining data handling and deletion rights
https://www.zappos.com/c/privacy-policy
- [2]Zappos Customer Service
Customer service resources including account management
https://www.zappos.com/c/customer-service
- [3]Zappos Terms of Use
Legal terms regarding account closure and data retention
https://www.zappos.com/c/terms-of-use
All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.
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Critical Warnings
Order History Permanently Deleted
When you delete your Zappos account, your entire order history is permanently removed. This includes...
VIP Rewards and Points Forfeited
All Zappos VIP rewards points, tier status, and associated benefits are permanently forfeited when y...
Gift Card Balances Lost
Any remaining Zappos gift card balances or promotional credits will be permanently forfeited without...
Last Updated
November 8, 2025