Written & Verified By
Delete.Directory Content TeamOur team of e-commerce and privacy specialists verify every deletion process through hands-on testing.
This guide helps you permanently delete your AliExpress account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.
How We Verified This Guide
Methodology: Hands-on testing with live accounts
Quick Information
Time Required
10 minutes
Difficulty
medium
Steps
5 steps
Official Resources
Official deletion guide from AliExpress
Additional Resources
Official privacy policy detailing data handling and user rights
Understanding buyer protection and dispute resolution
Account management and security settings
Step-by-Step Guide
Resolve All Active Orders and Disputes
Before deletion, ensure all orders are delivered, confirmed, or refunded. Close any open disputes and complete all buyer protection claims. AliExpress may prevent deletion with active transactions.
Tips
- •Confirm receipt of all delivered items
- •Close or resolve all open disputes
- •Wait for pending refunds to process
Warnings
- •Cannot delete account with active disputes
- •Pending refunds may be forfeited
Remove Payment Methods and Personal Information
Go to Account Settings and remove all saved payment cards, shipping addresses, and personal information. This minimizes data retention after deletion.
Tips
- •Remove all credit/debit cards
- •Delete saved shipping addresses
- •Clear any stored payment preferences
Navigate to Account Settings
Log into AliExpress website (desktop works best). Click on your account name/icon in the top right, then select 'Account Settings' or 'My AliExpress'.
Tips
- •Desktop website has more complete settings than app
- •Make sure you're on the correct account
Find Account Deletion or Deactivation Option
In Account Settings, look for 'Close Account', 'Delete Account', or 'Deactivate Account' option. It may be under Privacy, Security, or at the bottom of settings. If not visible, contact AliExpress customer service.
Tips
- •Option location varies by region
- •May need to contact customer service for deletion
- •Some regions require email or chat support
Warnings
- •Self-service deletion not available in all regions
- •May require identity verification
Confirm Account Deletion
Read AliExpress warning about losing order history, buyer protection, and saved information. Verify your identity via email/SMS code if required. Confirm deletion. Processing may take several days.
Warnings
- •Deletion may take 7-30 days to process
- •Order history permanently lost
- •Cannot recover account after deletion
Important Warnings
Cannot Delete With Active Orders or Disputes
Order History Permanently Lost
Deletion May Take 7-30 Days to Process
Self-Service Deletion Not Available Everywhere
Coins and Coupons Forfeited
Data May Be Retained for Legal Compliance
Alternatives to Consider
Simply Stop Using Without Deleting
Instead of deleting your account, remove payment methods and stop using AliExpress. This preserves your order history for warranty claims and returns while preventing new purchases.
Pros
- •Keep order history for warranties
- •Access past receipts and tracking
- •Can return or dispute old orders
- •Easy to return if needed
Cons
- •Account data remains on AliExpress servers
- •Email stays registered
- •May receive marketing emails
- •Doesn't address privacy concerns
Download Order History Before Deletion
Before deletion, manually save or screenshot all order details, tracking numbers, receipts, and important transaction information. This preserves critical purchase records.
Pros
- •Keep records of all purchases
- •Have proof for warranty claims
- •Reference tracking and receipts
- •Useful for tax purposes
Cons
- •Very time-consuming for many orders
- •Manual process for each order
- •Screenshots aren't official records
- •No interactive tracking after deletion
Disable All Notifications and Marketing
Instead of deletion, turn off all email notifications, push notifications, and marketing communications. This reduces AliExpress presence while keeping your account for order tracking.
Pros
- •Stop marketing emails immediately
- •Keep account for order issues
- •Preserve purchase history
- •Reversible anytime
Cons
- •Account still exists on platform
- •Personal data remains stored
- •Doesn't address core privacy concerns
- •Can still browse and buy
Frequently Asked Questions
No. AliExpress prevents account deletion if you have any active orders, open disputes, pending refunds, or unresolved buyer protection claims. Wait until all transactions are complete before requesting deletion.
References & Citations
- [1]AliExpress Privacy Policy
Official privacy policy detailing data handling and user rights
https://terms.alicdn.com/legal-agreement/terms/suit_bu1_aliexpress/suit_bu1_aliexpress202209200001_56063.html
- [2]AliExpress Buyer Protection
Understanding buyer protection and dispute resolution
https://helppage.aliexpress.com/buyercenter/index.html
- [3]
All citations verified as of 11/8/2025. We regularly review and update all external links to ensure accuracy.
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Last Updated
November 8, 2025