What happens to my subscription if I delete my Surfshark account?

Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately before deleting your account to avoid continued billing. After cancellation, you can continue using the service until the end of your billing period, then proceed with account deletion.

Will I get a refund when I delete my Surfshark account?

Account deletion does not automatically trigger a refund. Surfshark offers a 30-day money-back guarantee for new subscriptions. If you're within this period, contact support to request a refund when cancelling. For accounts outside the refund period, you will not receive a refund for remaining subscription time.

How long does it take to delete my Surfshark account?

Once you contact support and request account deletion, the process is typically completed within 24-48 hours. You should receive a confirmation email when the deletion is complete. Your account will become inaccessible, and all associated data will be permanently removed from Surfshark's systems.

Can I delete my Surfshark account from the mobile app?

No. Surfshark account deletion requires contacting customer support, which is best done through the web browser interface at my.surfshark.com. While you can access support through the mobile app, it's recommended to use a desktop browser for easier communication and to ensure you can complete all necessary steps including subscription cancellation.

What happens to my VPN connections when I delete my account?

All active VPN connections will be terminated immediately, and you will lose VPN protection on all devices. Your internet traffic will no longer be encrypted through Surfshark's servers, exposing your real IP address. Make sure to disconnect from the VPN and uninstall the Surfshark app from all your devices after deletion.

Will I lose access to Surfshark features like CleanWeb and MultiHop?

Yes. Account deletion removes access to all Surfshark features including CleanWeb (ad blocker), MultiHop (double VPN), Whitelister (split tunneling), and any other premium features. If you were using these features for security or convenience, consider this carefully before deletion, or look into alternative VPN services that offer similar capabilities.

How to Delete Your Surfshark Account - Step-by-Step Guide (2025)

Written & Verified By

Delete.Directory Content Team

Our team of privacy advocates and former social media employees verify every deletion process through hands-on testing.

This guide helps you permanently delete your Surfshark account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.

How We Verified This Guide

Methodology: Hands-on testing with live accounts

Quick Information

Time Required

5 minutes

Difficulty

easy

Steps

5 steps

Official Resources

Surfshark Support Center - Account Management

Official deletion guide from Surfshark

Additional Resources

[1]

Surfshark Privacy Policy

Details about how Surfshark handles your data and privacy

[2]

Surfshark Subscription Management

Information about managing your Surfshark subscription and billing

Step-by-Step Guide

Log in to Your Surfshark Account

Open your web browser and go to my.surfshark.com. Log in with your email address and password.

Tips

•Make sure you're logged into the correct account
•If you've forgotten your password, use the password reset option before proceeding

Cancel Your Active Subscription

Before deleting your account, you must cancel your subscription. Navigate to the 'Subscriptions' section and click 'Cancel subscription'. Follow the prompts to complete the cancellation. This ensures you won't be charged after account deletion.

Tips

•Note your subscription end date - you can still use the VPN until then
•Take a screenshot of your cancellation confirmation for your records

Warnings

•Cancelling your subscription must be done separately from deleting your account
•If you don't cancel first, you may continue to be billed even after account deletion

Contact Surfshark Support

Surfshark requires you to contact their support team to delete your account. Click on the chat icon in the bottom right corner or go to the Support section to initiate a conversation with customer support.

Tips

•Have your account email ready for verification
•Be prepared to confirm your identity for security purposes

Request Account Deletion

Clearly tell the support agent that you want to permanently delete your Surfshark account. They may ask for confirmation and inform you about what will be deleted.

Warnings

•This action will permanently delete your account
•All account data and settings will be permanently removed

Confirm Deletion and Verify Completion

The support agent will process your request and may send a confirmation email. Verify that you've received confirmation of your account deletion. You should no longer be able to log in once the deletion is complete.

Tips

•Save the confirmation email for your records
•Try logging in after a few hours to ensure your account has been deleted
•Uninstall the Surfshark app from all your devices

Important Warnings

Loss of VPN Protection

Once your Surfshark account is deleted, you will immediately lose VPN protection on all devices. Your internet traffic will no longer be encrypted, and your IP address will be exposed. This affects your online privacy and security.

Subscription Cancellation Required

You must cancel your Surfshark subscription separately before deleting your account. Deleting your account does not automatically cancel billing. Failure to cancel may result in continued charges even after account deletion.

Permanent Data Loss

All your account data, including saved VPN configurations, connection history, whitelisted devices, and account settings will be permanently deleted. There is no way to recover this data after deletion is complete.

Loss of Unlimited Device Connections

Surfshark allows unlimited simultaneous device connections. Once deleted, you lose this benefit on all devices. Family members or other users sharing your account will also lose access.

No Account Recovery

Once your account is deleted, you cannot recover it. You will need to create a new account and purchase a new subscription if you want to use Surfshark again in the future, likely at current pricing rather than any promotional rate you may have had.

Alternatives to Consider

Switch to NordVPN

easy

NordVPN is a leading VPN service and top competitor to Surfshark, offering robust security features, a large server network, and excellent performance.

Pros

•Over 6,000 servers in 60+ countries for reliable connections
•Double VPN and Onion over VPN for enhanced security
•Independently audited no-logs policy
•Fast speeds with NordLynx protocol (WireGuard-based)
•24/7 customer support and 30-day money-back guarantee
•Allows up to 10 simultaneous connections

Cons

•More expensive than Surfshark's unlimited device policy
•Limited to 10 devices vs Surfshark's unlimited connections
•Interface can be less intuitive for beginners

10 min

Switch to ExpressVPN

easy

ExpressVPN is a premium VPN service known for its exceptional speed, security, and user-friendly interface. It's consistently rated as one of the best VPNs available.

Pros

•Blazing fast speeds across all server locations
•Strong encryption and verified no-logs policy
•User-friendly apps for all major platforms
•Excellent customer support with 24/7 live chat
•Works reliably in countries with internet restrictions
•30-day money-back guarantee

Cons

•More expensive than Surfshark and most competitors
•Limited to 8 simultaneous device connections
•Fewer server locations than some competitors

10 min

Switch to ProtonVPN

easy

ProtonVPN is a privacy-focused VPN service from the creators of ProtonMail. It's based in Switzerland and offers strong privacy protections with a free tier option.

Pros

•Strong focus on privacy and security from a trusted company
•Based in Switzerland with strong privacy laws
•Free tier available with unlimited bandwidth
•Open-source apps that can be independently audited
•Secure Core architecture for enhanced protection
•No-logs policy and transparent about infrastructure

Cons

•Free tier has limited servers and slower speeds
•Smaller server network than NordVPN or ExpressVPN
•Paid plans can be more expensive
•Fewer advanced features compared to competitors

10 min

Frequently Asked Questions

No. Once your Surfshark account is permanently deleted, it cannot be recovered. You will need to create a new account and purchase a new subscription if you want to use Surfshark again. Make sure you've cancelled your subscription and saved any important information before deleting your account.

References & Citations

[1]
Surfshark Privacy Policy
Details about how Surfshark handles your data and privacy
https://surfshark.com/privacy-policy
[2]
Surfshark Subscription Management
Information about managing your Surfshark subscription and billing
https://support.surfshark.com/hc/en-us/articles/360011043534-How-to-cancel-Surfshark-subscription

All citations verified as of 11/11/2025. We regularly review and update all external links to ensure accuracy.

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nordvpn

Popular VPN alternative with strong security features and large server network

expressvpn

Premium VPN service known for fast speeds and reliability

protonvpn

Privacy-focused VPN from Switzerland with free tier option

Critical Warnings

Loss of VPN Protection
Once your Surfshark account is deleted, you will immediately lose VPN protection on all devices. You...
Subscription Cancellation Required
You must cancel your Surfshark subscription separately before deleting your account. Deleting your a...
Permanent Data Loss
All your account data, including saved VPN configurations, connection history, whitelisted devices, ...

Last Updated

November 11, 2025

Surfshark Account Deletion

How We Verified This Guide

Quick Information

Official Resources

Additional Resources

Step-by-Step Guide

Log in to Your Surfshark Account

Cancel Your Active Subscription

Contact Surfshark Support

Request Account Deletion

Confirm Deletion and Verify Completion

Important Warnings

Loss of VPN Protection

Subscription Cancellation Required

Permanent Data Loss

Loss of Unlimited Device Connections

No Account Recovery

Alternatives to Consider

Switch to NordVPN

Switch to ExpressVPN

Switch to ProtonVPN

Frequently Asked Questions

References & Citations

Found incorrect information?

Quick Navigation

Related Guides

Critical Warnings

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