Will I get a refund when I delete my PIA account?

PIA offers a 30-day money-back guarantee for new subscriptions. If you're within this period, you should be eligible for a full refund. Contact customer support to request a refund before deleting your account. After 30 days, refunds are generally not available unless there are exceptional circumstances.

What happens to my subscription if I delete my account?

Deleting your account does not automatically cancel your subscription. You must cancel your subscription separately through your account settings or by contacting support. If you don't cancel, you may continue to be charged even after the account deletion.

How long does it take to delete my PIA account?

Once you submit your deletion request to PIA support, the process typically takes 1-3 business days. You'll receive a confirmation email when the deletion is complete. However, your account may become inaccessible immediately after the support team processes your request.

Can I delete my PIA account through the mobile app?

No. Private Internet Access requires you to contact customer support to delete your account. While you can manage some account settings through the mobile app, account deletion must be requested through the web-based Help Center or by contacting support directly via live chat or email.

Will PIA keep my data after I delete my account?

According to PIA's privacy policy, they follow a strict no-logs policy and do not store records of your VPN activity. When you delete your account, your account information and payment details will be removed from their systems according to their data retention policies and legal requirements. However, some anonymized data may be retained for business analytics.

What happens to my devices after I delete my PIA account?

After deletion, the PIA VPN apps on your devices will no longer work. You won't be able to connect to PIA's VPN servers, and your internet traffic will revert to your regular unprotected connection. You should uninstall the PIA software from all your devices and set up an alternative VPN service if you want to maintain privacy protection.

How to Delete Your Private Internet Access Account - Step-by-Step Guide (2025)

Written & Verified By

Delete.Directory Content Team

Our team of privacy advocates and former social media employees verify every deletion process through hands-on testing.

This guide helps you permanently delete your Private Internet Access account. We believe in digital autonomy: your right to leave any platform should be as easy as joining it. Follow these verified steps to ensure complete account deletion.

How We Verified This Guide

Methodology: Hands-on testing with live accounts

Quick Information

Time Required

5 minutes

Difficulty

easy

Steps

5 steps

Official Resources

Private Internet Access Help Center

Official deletion guide from Private Internet Access

Additional Resources

[1]

PIA Privacy Policy

Details about how Private Internet Access handles your data and privacy

[2]

PIA Subscription Management

Information about managing your PIA subscription and billing

Step-by-Step Guide

Log in to Your PIA Account

Open your web browser and go to privateinternetaccess.com. Click on 'Login' in the top right corner and enter your credentials to access your account dashboard.

Tips

•Make sure you're logged into the correct account
•Have your username and password ready
•If you've forgotten your password, use the password reset option first

Cancel Your Active Subscription

Before deleting your account, navigate to your subscription settings. Click on your username or account menu, select 'Subscription' or 'Billing', and cancel your recurring subscription to avoid future charges.

Tips

•Note your subscription end date to maintain VPN access until then
•Save any billing receipts you may need for records
•Check if you're eligible for a refund based on PIA's money-back guarantee

Warnings

•Deleting your account does not automatically cancel billing
•You may continue to be charged unless you explicitly cancel your subscription

Contact PIA Customer Support

PIA requires you to contact their customer support team to request account deletion. Go to the Help Center at helpdesk.privateinternetaccess.com and click 'Submit a Request' or use the live chat feature.

Tips

•Be clear that you want permanent account deletion, not just subscription cancellation
•Provide your account email and username in your request
•Support is available 24/7 via live chat for faster processing

Confirm Your Identity and Request

The support team will verify your identity by asking for account details. Confirm that you want to permanently delete your account and all associated data.

Tips

•Have your account information ready for verification
•Be prepared to answer security questions
•Request confirmation once the deletion is complete

Warnings

•This action is permanent and cannot be undone
•All account data and settings will be deleted

Receive Deletion Confirmation

PIA support will process your deletion request and send you a confirmation email. Keep this email as proof that your account has been deleted. Uninstall the PIA VPN apps from all your devices.

Tips

•Save the confirmation email for your records
•Remove PIA VPN software from all devices
•Clear any saved login credentials from password managers
•Verify that you can no longer log in to your account

Important Warnings

Loss of VPN Protection

Once your PIA account is deleted, you will immediately lose VPN protection on all devices. Your internet traffic will no longer be encrypted or routed through PIA's secure servers, exposing your IP address and online activity.

Subscription Billing Must Be Cancelled Separately

Account deletion does not automatically cancel your subscription. You must explicitly cancel your recurring billing before deleting your account, or you may continue to be charged even after the account is deleted.

Permanent Data Loss

All your account settings, configurations, and payment history will be permanently deleted. This includes custom VPN settings, port forwarding configurations, and any saved preferences. There is no way to recover this data after deletion.

No Account Recovery

Once your PIA account is deleted, it cannot be recovered. You will need to create a new account and purchase a new subscription if you want to use Private Internet Access again in the future.

Privacy Exposure Risk

After deletion, if you don't use an alternative VPN service, your ISP, government, and websites will be able to see your real IP address, location, and browsing activity. Consider setting up alternative privacy protection before deleting your account.

Alternatives to Consider

Switch to NordVPN

easy

NordVPN is a popular alternative VPN service with a large server network, strong security features, and user-friendly apps across all platforms.

Pros

•Over 6,000 servers in 111 countries worldwide
•Advanced security features including Double VPN and Onion over VPN
•Fast connection speeds and reliable performance
•24/7 customer support and 30-day money-back guarantee
•Support for up to 10 simultaneous device connections
•Strict no-logs policy independently audited

Cons

•More expensive than PIA's pricing
•Desktop app can be resource-intensive
•Some advanced features require technical knowledge

10 min

Switch to ExpressVPN

easy

ExpressVPN is a premium VPN service known for its exceptional speed, reliability, and ease of use, making it ideal for streaming and browsing.

Pros

•Fastest VPN speeds in the industry
•Servers in 105 countries with unlimited bandwidth
•Excellent apps for all devices including routers
•Best-in-class customer support with 24/7 live chat
•TrustedServer technology for enhanced security
•30-day money-back guarantee

Cons

•Premium pricing makes it one of the most expensive VPNs
•Only 8 simultaneous connections (fewer than PIA's unlimited)
•No free trial available

10 min

Switch to Surfshark

easy

Surfshark offers unlimited simultaneous connections like PIA, but with more server locations and additional privacy features at competitive pricing.

Pros

•Unlimited simultaneous device connections
•Over 3,200 servers in 100+ countries
•Affordable pricing with frequent discounts
•CleanWeb feature blocks ads and malware
•MultiHop (Double VPN) for extra security
•30-day money-back guarantee

Cons

•Relatively newer VPN provider (less established than competitors)
•Connection speeds can vary by server location
•Customer support response times can be slower during peak hours

10 min

Frequently Asked Questions

No. Once your PIA account is permanently deleted, it cannot be recovered. You will need to create a new account and purchase a new subscription if you want to use Private Internet Access again. Make sure you truly want to delete your account before proceeding.

References & Citations

[1]
PIA Privacy Policy
Details about how Private Internet Access handles your data and privacy
https://www.privateinternetaccess.com/pages/privacy-policy
[2]
PIA Subscription Management
Information about managing your PIA subscription and billing
https://www.privateinternetaccess.com/pages/buy-vpn

All citations verified as of 11/11/2025. We regularly review and update all external links to ensure accuracy.

Found incorrect information?

We strive for accuracy. If something's outdated or wrong, let us know.

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Quick Navigation

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nordvpn

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expressvpn

Premium VPN service known for fast speeds and excellent customer support

surfshark

Affordable VPN with unlimited simultaneous connections like PIA

Critical Warnings

Loss of VPN Protection
Once your PIA account is deleted, you will immediately lose VPN protection on all devices. Your inte...
Subscription Billing Must Be Cancelled Separately
Account deletion does not automatically cancel your subscription. You must explicitly cancel your re...
Permanent Data Loss
All your account settings, configurations, and payment history will be permanently deleted. This inc...

Last Updated

November 11, 2025

Private Internet Access Account Deletion

How We Verified This Guide

Quick Information

Official Resources

Additional Resources

Step-by-Step Guide

Log in to Your PIA Account

Cancel Your Active Subscription

Contact PIA Customer Support

Confirm Your Identity and Request

Receive Deletion Confirmation

Important Warnings

Loss of VPN Protection

Subscription Billing Must Be Cancelled Separately

Permanent Data Loss

No Account Recovery

Privacy Exposure Risk

Alternatives to Consider

Switch to NordVPN

Switch to ExpressVPN

Switch to Surfshark

Frequently Asked Questions

References & Citations

Found incorrect information?

Quick Navigation

Related Guides

Critical Warnings

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